Frequently asking questions and answers
Question: I bought the goods, he was of poor quality. What do I do?
Answer: Make a claim to the seller in writing with a copy of the cash register receipt. By law, the seller is bound to meet your requirements.
Question: I made a claim seller, but he refused to change the goods/money back. How can I be?
Answer: Sue. If you do not know how to make a claim, or for any reason to bother to do this, contact our office.
Question: I have not survived a cashier's check, how do I submit a claim to the seller?
Answer: Q.v. "How to buy a quality goods".
Question: I have a house off the water/gas/electricity/internet, although I paid for everything. What should I do?
Answer: Produce a written claim provider and require performance conditions of the provision of services.
Question: I got nasty in the store/cafe/cinema/gas station. Can I urge this man to justice? Where do I go?
Answer: You should contact the nearest police statement. If you can prove that rudeness (testimony, audio or video recording, etc.), cad punished by law.
Question: I went to a state institution for the service (discovery of documents, migration registration, registration of ownership, etc.), and with me to documents which in my view should not require. How do I know, do not deceive me?
Answer: For each state institution developed standards of those or other public services, which are regulated by a specific provision of a list of documents. These standards can be found on the e-government sites of the relevant state institutions. If a civil servant with you require something beyond the approved standards, you have the right to appeal his actions to senior management. Failure to meet your legal requirements, you are eligible to apply to the prosecutor's office at the location of a state institution or a higher authority of the institution, or go to trial. We help you with the necessary negotiations with the institution or to make a claim.
Question: I refused to sell goods/services rendered. Whether a dealer/Service Provider to do so?
Answer: No, the seller/Service Provider shall have no right to deny you the purchase of goods or services. These entities offer publicly products or services and has the right to join the public contract. In case of cancellation You may submit a claim in accordance with the Law "On Protection of Consumers' Rights". When denial of a claim such actions can and should appeal to a court.
Question: I bought a defective product/had poor service, I want to achieve justice, but do not want to address the public authorities. Can I settle the conflict by other means?
Answer: Yes, you can. We provide services for mediation (conflict resolution through peaceful means) in the pretrial order.
Question: I took out a bank loan. But carefully reading the contract after signing it, I realized that the conditions unacceptable to me. Can I renew this contract?
Answer: It will depend on the terms of the contract. If there are legitimate grounds for declaring the whole contract or of its essential conditions invalid, this can be done through the courts.
Question: I signed a contract to purchase a car, paying 20 % of the cost. The rest must be paid within three days from the date of arrival of the car at the warehouse retailer. Before the arrival of the car, the seller raised the price and offers me to sign an additional agreement to the contract . Whether he is entitled to do so?
Answer: The cost of the car is an essential condition of the contract, the seller has no right to change it unilaterally. You have the right to require performance by the seller enter into the agreement.
